Bassett Business Code of Conduct
This is an excerpt taken from the Bassett Business Code of Conduct. To download this and other publications, go here.

CUSTOMER RELATIONSHIPS
Our credibility with our customers depends on our ability to fulfill our commitments. Every time a Company employee commits to an unrealistic timetable, some hard-earned customer trust is lost. We must not make promises unless we are reasonably confident that we will be able to keep them. All sales and promotional efforts must be free from deliberate misrepresentation. If unforeseen circumstances do make it impossible to meet a commitment, we will let the customer know as soon as possible.

 

Question: Are Bassett's licensees supposed to abide by the same code of conduct? If so, perhaps they ought to be given a copy of the manual. If not, they should not be allowed to use the Bassett name.